Meet Karen

Karen Wall is the Vice President, Fresenius Kidney Care HR Strategy and Integrated Services, who leads with inside-out change and feels lucky to be in a role that enables her to be empathetic and compassionate with employees, and physicians, and patients. Karen leads a team of trusted advisors who lead with business acumen and simultaneously align to the expertise of Human Resources.

LET’S HEAR WHAT SHANNON HAD TO SAY:

Q: Why did you join the FMCNA team?

A: The company mission and values attracted me, and the Employer Value Proposition (EVP). I also was intrigued by the HR People Strategy and wanted to be part of a dynamic team of Trusted Advisors.

Q: How do you feel that your role is a “vital part” in supporting our patients and our company?

A: The key to patient experience is caring people, caring for people. I provide value along the employee life cycle to enhance the employee experience, which has a correlation to the patient experience. I deliver value by providing viable solutions to human capital matters that impact the bottom line, reputation of the company, and sustainability of the organization.

Q: Describe an experience or feeling that stands out when thinking of your career with FMCNA, it could be in relation to one of our four pillars (below) or simply a story that describes why you do what you and why you choose FMCNA to do it with.

A: In 2015, when I joined Fresenius Kidney Care was in the early stages of launching a change management and culture transformation entitled Leading with Values. I was fortunate to be part of this experiential learning from the beginning as a workshop facilitator. I partnered with Fresenius Kidney Care Operations leaders to deliver dynamic workshops to other leaders, and it was a life-changing experience. We became united around what matters most, role modeling core values and changing our way of being to Serving Leadership. Through this work, I was asked to create and lead the delivery of Customer (Patient) Experience experiential learning with the Vice President of Marketing and Customer Experience. This was a year-long initiative that was one of the most rewarding experiences of my career. It is the foundation for the current patient experience training.

About Fresenius Medical Care

We have become a global leader in healthcare because of the unwavering dedication our people bring to work every day. Whether that means developing new-to-market dialysis technology or educating patients, our team touches the lives of more than 190,000 patients through innovative care and profound, personal connections.

With Fresenius Medical Care North America, you will “be the difference,” enabling patients to thrive, providing comfort to families, supporting coworkers so they can realize their goals, compelling our company to achieve through innovation and performance, and driving the development of your career.

Our team is made up of over 70,000 dedicated employees in North America. All of them focus on being the difference and delivering the highest-quality care to people with kidney disease – helping them to lead longer, better, and healthier lives.

Why Join our team?

• Rated as one of Forbes’ U.S. Best Employers
• Paid one-on-one training
• Tuition reimbursement
• Comprehensive health insurance
• Paid time off
• 401(K) and much more