We are growing our Pharmacy Call Center team in Lake Bluff, IL!
Fresenius Medical Care North America (FMCNA) is the largest provider of renal care products and services in the nation, including state-of-the-art dialysis machines, dialyzers, and pharmaceuticals. We are home to the country's largest renal specialty laboratories. In addition, we supply unsurpassed personalized dialysis care services - including hemodialysis, home dialysis, transplant support services, and in-center services.
In addition to our 2,700+ kidney care clinics that offer direct patient care, we also have a large team that supports the organization in roles such as IT, HR, Legal, Marketing, Finance, Research and Development as well as our Pharmacy Call Center located in Lake Bluff, IL.
What Roles Are We Hiring For?
Two key roles at our Pharmacy Call Center include the Customer Care Associate and our Pharmacy Technician. Both of these roles provide high-level support to patients and our FMCNA team.
A Customer Care Associate will collaborate with cross-divisional teams, customers, and healthcare to provide excellent customer service through timely and accurate communication. As a Pharmacy Technician, you will process prescription requests and partner with nurses, pharmacists, and other healthcare staff to effectively meet our customer's pharmacy needs.
Meet Angeles - Customer Service Team Lead in Lake Bluff, IL
Angeles Sanchez is a Customer Service Team Lead for the Specialist Team at Fresenius Medical Care North America (FMCNA). She has been with us for several years now, and she has made an impact not only in our patient's lives but in the lives of her colleagues. Angeles is a perfect example of how every role at FMCNA plays a vital part in people's lives. From offering words of encouragement to patients to brightening the mood with jokes in the office, Angeles is definitely a superhero in her role here! Read more to learn about her story.
Meet Crystal – Inbound Customer Service Lead in Lake Bluff, IL
Crystal Ramirez is an Inbound Customer Service Lead who has been with Fresenius Medical Care North America (FMCNA) since 2018. She impacts every day in her role and loves making a connection to those she speaks to on the phone. As a former caregiver for a family member with dialysis, she sees herself in many of those she speaks with and uses her knowledge to make sure they feel heard and have all the information they need to make the best possible decisions for their loved ones. Read on to learn more about Crystal.
Company Culture in Lake Bluff, IL
People are our most important asset. As part of the Renal Therapies Group (RTG) team, we want you to feel welcomed, informed, and empowered. Our senior leaders encourage open, honest, and respectful dialogue. We value and appreciate all of your hard work, feedback and welcome creative ideas.
We also want you to enjoy your job and build relationships with your colleagues. To create this culture of teamwork, our Lake Bluff office is known for its fun and friendly environment, including:
- A game room
- Zen room
- A Workout facility
- Team luncheon and more!
Many of our roles are working remote still and may continue to do so until late 2021. As we reopen the office, we will keep as many of these perks as we can, keeping in mind the safety of our colleagues.
To show our appreciation, we celebrate Customer Service Week each year in October. We typically celebrate together, but with the pandemic, we moved our 2020 celebration virtual. Each colleague received a goodie box filled with a t-shirt, snacks, a ‘yoga at your desk’ booklet, trinkets, and other fun items to participate in activities planned throughout the week such as a scavenger hunt, team Tik Tok dance, and a workspace decorating contest. This is a week to remind our team how valued they are and how their work makes a difference in the lives of many.
Why Join Our Team?
With Fresenius Medical Care North America, you will “be the difference,” enabling patients to thrive, providing comfort to families, supporting coworkers so they can realize their goals, compelling our company to achieve through innovation and performance, and driving the development of your career. Learn more about how we will support you while you support our patients.
Our RTG Customer Service team was recently certified by J.D. Power for providing “An Outstanding Customer Service Experience” for phone support. Everyone who supports our patients and customers has the opportunity and privilege to improve how the world views, treats, and cares for people living with kidney disease.
Our Teamwork Culture
At Fresenius Medical Care North America, we're always looking for new and innovative ways to provide care for our patients. It takes passion, strength, and determination. But most importantly, it takes an incredible amount of teamwork. See how our people work together to move us forward. We also love celebrating our employees when we get an opportunity to do so.
Our People
We are proud of the diverse, engaged, and collaborative team that we have built. When brought together with the people we care for as our North star; their combined skills result in growth, development, and better outcomes. We believe in fair and equitable pay, good benefits, work-life balance, training and development, and growth opportunities — all within a safe, diverse, equitable, and inclusive environment.
Our Corporate Responsibility
Corporate responsibility is how we demonstrate accountability and invest in the long-term viability of our business. It’s all the ways we show our people, patients, and partners that we strive to impact society and the environment positively. It’s delivering value in a way that supports a healthy society while addressing its needs and challenges. It’s ensuring patients receive the very best care, advancing sustainability efforts, and underpinned by responsible business management.
Our Benefits
We firmly believe that you will provide superior care to our direct patient staff and provide superior care to our patients. It’s our mission to do so, and we have created a benefits plan to take care of your physical, emotional, and financial health. Our benefits include Covid-19 specific benefits, Paid one-on-one training, Tuition reimbursement, Employee Assitance Program, Comprehensive health insurance, Paid time off, Flexible schedules, Digital Wellness tool, 401(K), and much more.
Our Company
We have become a global leader in healthcare because of the unwavering dedication our people bring to work every day. Whether that means developing new-to-market dialysis technology or educating patients, our team touches the lives of more than 190,000 patients through innovative care and profound, personal connections. Our team comprises over 70,000 dedicated employees in North America, all of whom focus on being the difference and delivering the highest-quality care to people with kidney disease.
“We’re the nation’s leading provider of kidney care products and services.
Every day, our team of nearly 70,000 employees cares for tens of thousands of people living with kidney disease, and each deserves to live their life to its fullest.
We are committed to delivering superior care that improves the quality of life of every patient, every day.”
Bill Valle, Chief Executive Officer, Fresenius Medical Care North America
Our Office in Lake Bluff
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Lake Bluff Office
101 Waukegan Road, Lake Bluff, IL 60044
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